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Aurender and Tidal hanging up

I have an Aurender N-10 and I’m playing Tidai hi-fi streaming through it
Frequently songs from Tidal are freezing up the N10 when playing.
When I try to clear the song ,it doesn’t clear. The player freezes for a few minutes
and then reboots itself.Most times the frozen song is still in the queue and can then be deleted.
Sometimes there is a previous song that was played before the hung up song still hung up in the queue and can then be cleared.I haven’t been able to get Aurender or Tidal to fix this problem so far.
Is anyone else having this problem with Aurender and Tidal? 
keithjacksontucson
keithjacksontucson OP
46 posts
 
I have Comcast 220 Mb/s cable 
this problem I’m sure is a Aurender problem with their streming.
When streaming a track the song will not play a pond the player freezes up .If I re boot , the player comes back up with the track showing,plus the previous track that already finished
Then the tracks will clear.
this is some kind of cache clearing problem
keithjacksontucson OP
46 posts
 
I’m considering doing a factory reset.
Does anyone know if that’s a bad idea?
hgeifman
2,192 posts
 
Any updates to this Aurender and Tidal hanging up issue?   Is this an Aurender or Tidal issue (or both)?  I do not have this issue on my Aurender N10 but will test again tonight. So far, everything on my Aurender using Tidal is working fine.  

This Aurender and Tidal hanging up issue is very strange since it impacts some people but not all.  The only thing that is different, between us, is our selected album content.  Why is it impacting some audio systems but not all systems?

Anyone making any progress towards a solution?  


keithjacksontucson OP
46 posts
 
I am sending the N-10 in for repair
I believe it is a case of streaming songs not clearing the cache after playing
I don't know if that's a solid state drive issue or a memory issue but it doesn't seem to be a Tidal problem

keithjacksontucson OP
46 posts
 
Aurender found no problem with the player. They were incredibly gracious and helpful. What a great company!
When I got the player back, all my my streaming problems disappeared .
I have no idea why. It may have been a temporary problem with my network, but I'm stumped right now
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