Aurender N10 display issue


I took delivery of what appeared to be a flawless Aurender N10. I got everything situated and fired it up annnnd something is wrong with the display. The colors are out of whack. White is magenta, Blue is purple and the off-white color of the Luxman style meters is pink. What’s strange is when the unit boots up the font color is normal. I’m assuming the display is on it’s way out…I’m just hoping this isn’t a major repair. Anyone else experience this? 
 

 

128x128jl1ny

Showing 6 responses by hgeifman

@jl1ny, Thanks for the pictures.  I have no clue why the display colors are wrong.  Please call your retailer and send in a remote support request.  

if your Aurender is having problems, Aurender can diagnose and fix any issues via their Remote Support service.

To send a Remote Support request email, open the Conductor app and go to Settings>Help>Send Remote Support email. It will ask you to enable location services, which is normal. They should be able to help you.  

@jl1ny, The display colors on my Aurender N20 are correct and I have no issues.  

As you noted above, I suggest you return the unit to your retailer and have him check the unit.  I also suggested above that you send Aurender a Remote Support request describing your display issues.   Please keep us posted.  Thanks.

@jl1ny, One more suggestion.  Please power down your Aurender and unplug it from the wall. Wait 15 minutes and turn it back on. Please keep us posted.  Thanks. 

@jl1ny,  I also purchased my Aurender N20 from The Music Room.  Please CALL them on Wednesday and get the help you need.  Their Customer Support is excellent.  please keep us posted.  

+ 1, my experience also.  Aurender's remote support service is outstanding.