Best and Worst customer service?

Just recieved a reply from Tascam today, 1-31-2001, for an email sent on 10-23-2000 ref. the performance of the A-D converter in their professional recorders. 9 weeks later? Too bad, I bought a Pioneer instead. No wonder some of these guys don't make it.

Meridian. Called them twice and each time I got a tech within 5 minutes. Answered all my technical questions and Great customer service. AA++

These guys at Classé told me that I would have to wait 2-3 weeks just to get a call form a technician because they were too busy with worldwide distribution. What a bunch of crap. I put my cap-150 integrated amp up for sale the wery next day. That's it for me.

Hey Shaq, try calling B & K and ask for Jerry. They have an 800 number that can probably be found in the Audiogon manufacturers forum. Jerry will help you out with ANYTHING that you need to know and do it in a down to earth fashion. VERY good to work with and quite honest about what to expect. Sean
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My system currently consists of products manfactured by Mark Levinson, Proceed, B&W, Pass, VPI and Transparent. All have been outstanding. They have answered questions in a timely mannner and stayed with it until I was happy. The worst.......Sumiko. My dealer has been requesting info on ths SME V tonearm for me for over a year and they have never sent it. Fortunately, repalcing the arm has not been a high priority for me, but it is now the next item on the upgrade list. If I can figure out a way to get the SME V arm without going behind the back of my dealer, but cutting Sumiko out of the deal, I would plop down the credit card in a heartbeat.