IMHO Brett went above and beyond in this situation and is an excellent example of the type of seller you can trust and respect, hats off.
Now just to share an experience of mine from past couple of days of somebody exact polar opposite!
I purchased approx. 200 cassette tapes from a buyer in Washington State to be shipped to myself in Florida, yep 3000 miles.
They shipped them within a flimsy cardboard box with zero internal packing of any sort at all.
My USPS driver pointed out the obvious damage to box and did I want to accept it. I decided to accept.
Upon opening and inspection the tapes seemed ok but there were approx. 20 broken cases.
Sent seller a message through Ebay of the situation and that I would be happy just to source some new cases.
Now I searched eBay and found somebody selling 20 empty cases for $8 shipped so I bought them.
Long and short the seller ends up arguing about the $8 refund as not their fault the post office damaged them!
Say what? I sent them pictures of their crabby packing and box and that imho the USPS could hardly be blamed for that.
It should never have gone past one email tbh!
Situations reversed if a buyer had just asked me for $8 to resolve a potential $100 problem ( return and return shipping etc), the refund would have been done before the literal ink was dry on the paper!
This was from a seller of 1575 feedback so should have KNOWN much better .
I could have demanded a return with full refund and/or left negative feedback for their stupidity IF I was an unreasonable person.
But no I took it upon myself to find empty cases, buy them and expect that for $8 it would have been a cut and dry case.
STILL not seen a refund yet.... lol.
Could not care less about $8 but the principle, well that's what stings!
Now just to share an experience of mine from past couple of days of somebody exact polar opposite!
I purchased approx. 200 cassette tapes from a buyer in Washington State to be shipped to myself in Florida, yep 3000 miles.
They shipped them within a flimsy cardboard box with zero internal packing of any sort at all.
My USPS driver pointed out the obvious damage to box and did I want to accept it. I decided to accept.
Upon opening and inspection the tapes seemed ok but there were approx. 20 broken cases.
Sent seller a message through Ebay of the situation and that I would be happy just to source some new cases.
Now I searched eBay and found somebody selling 20 empty cases for $8 shipped so I bought them.
Long and short the seller ends up arguing about the $8 refund as not their fault the post office damaged them!
Say what? I sent them pictures of their crabby packing and box and that imho the USPS could hardly be blamed for that.
It should never have gone past one email tbh!
Situations reversed if a buyer had just asked me for $8 to resolve a potential $100 problem ( return and return shipping etc), the refund would have been done before the literal ink was dry on the paper!
This was from a seller of 1575 feedback so should have KNOWN much better .
I could have demanded a return with full refund and/or left negative feedback for their stupidity IF I was an unreasonable person.
But no I took it upon myself to find empty cases, buy them and expect that for $8 it would have been a cut and dry case.
STILL not seen a refund yet.... lol.
Could not care less about $8 but the principle, well that's what stings!