Calling BAT amp/preamp owner


Hello,
First of all, my set up is vk75se, vk50se, krell kav300cd, and sf grand piano. I just notice yesterday (I didn't really pay attention to this before) that my system produces quite loud popping noise(static?) from speakers when I mute or turn the volume to zero. I am wondering if my fella bat owners experience this too. I tried to pin point the problem but got some mixed results. First, I suspected a bad driver tube, because the popping noise appears on the same side as the bad tube is (I swapped tubes left to right vice versa), but when I use my Krell HTS preamp, this popping noise is not there when I mute/turn down vol to zero. Which mean the driver tube is ok. I'm confuse...
heeengky
It is probably from your vk50se. Mine have the same popping noise from both channels but they are not loud. I talked to Victor at BAT about that and he told me it is normal to have a little noise when changing inputs or turning the volume. But if the noise gets louder over time than I should send it in for him to take a look.
Ditto for me. I have a vk60 and vk50se. It's very noticable, but not loud enought to damage a speaker imo. I've heard about this from others as well.
I had the same problem with my 150SE/50SE set up. Not so much a problem with noise when the volume control was used but I would hear a loud "pop" from one speaker whenever the mute button was hit or a source change button was used on the preamp.

My problem was resolved by replacing a 6H30 tube in one of the power amps. Now there is no pop or audiblle noise from my system when either the mute or any of the input buttons are engaged.

It looks like you may have tried this already. But if you have any spare 6H30's available, I'd try replacing them in the 75SE and see what happens.
Thanks Sidssp, Jfrech, Tenniswino for the inputs. In that case, I'll try replacing my 6H30 tubes with new ones. Do you think any other tubes may play role in this too?
I once went to a dealer who was quite enthusiastic about the BAT gear. Had whole room set up with their entire line. Each and every system had superfluous noise, especially the pre-amps. Every time I made adjustments in volume or source selection there was hissing, pops and crackles. When I mentioned it to the dealer, he responded with "so what, listen through it, isn't it wonderful". I know people really like their stuff and seem to really appreciate the build quality. Maybe I just had a one time really bad experience, but all the other equipment there was free from these quirks. As for me , no thanks.