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Charging A Fee To Demo An Amplifier In A Brick & Mortar Store

I Saw a pair of pre-owned tube monoblocs for sale on an onlline forum for around $17k.
The seller has a retail store for hiigh end audio. The seller mentioned that there will be an up-front fee for the demo if a prospect comes to the store the amps are not purchased. The demo fee may also be used for credit towards any purchase in the store.

This is the first time I’ve ever heard of this. Is this now a common occurance in high end audio stores? I sent a note to the seller asking what the demo fee amount was....two weeks and I didn’t get a response.

Does anyone know what amount of fees are charged for a demo?
128x128mitch4t
4425
861 posts
 
Interesting situation. Auditions without a sale are just part of the business. The salesman’s job is to bond with the customer demonstrating the advantages of buying from him. A fee is absurd unless you can take them home for a few days. Even then I think it’s customer unfriendly.
twoleftears's avatar
twoleftears
5,318 posts
 
@smer319  So, just how much is said fee?  I believe the OP never received clarification on this point.
glupson
7,842 posts
 
"When we are selling DEMOS on products that retail at $60,000.00 USD for $16,995.00 then we have to charge a fee."

I am not in retail business, but I thought that when a a store is selling DEMOS, it is selling used items that rarely cost as much as the original retail. If $16 995 is really such a great deal, essentially loss for the seller, increasing a price to $40 000 and waiving auditioning fee may be the way to go. Even now, the line of tire kickers seems to be long. At least if we go by Audiogon clicks.

OP did a good job in advertising these amplifiers. Someone may get them. The question remains, though. How much will be OP’s fee for finally bringing the sale to an item not many were willing to buy?
smer319's avatar
smer319
138 posts
 
WOW ! This is amazing. To make things clear this is a $60,000.00 pair of Amplifiers. This has been put into storage. We have to setup a complete vignette and connect everything. This is the reason we asked the customer who was interested to call us. We could set them up with Vandersteen, Vivid Audio, Martin Logan, Stenheim, Egglestonworks etc. To do this custom for a proper audition that makes sense, we need to be compensated. Simple as that. Hope this makes this clear.
smer319's avatar
smer319
138 posts
 
It's easy to say rude things to dealers. Try running a store, be profitable and have people who request you to do 6 hours of work and then purchase product that is 1/10th the price used from ebay. In this case we have policies in place.

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