Current quality of Rune

You kinda got me going.

Apologies 

But why didn't the number of tech support people I dealt with know what the issue was within a few weeks?

It's because you rarely get to deal with the people behind the curtain

You get people that just go down a basic list they have in front of them which takes weeks or months to get through given their atrocious support structure

After all that time of yours wasted you then finally get the privilege of dealing with someone who knows the product

After the 1st year of all this I expressed reasonable frustration to them and they then threatened to ban me from the forum

It is a terrible company and I will still say it's a great product for most users.

The company SUCKS 

@phishhhhh4 You need to meet a buddy of mine here in AZ--all he listens to is Dead and Phish. I"m a fan but not obsessed 😀  I think the reason Roon Support couldn't help you is that there's no good explanation for why Roon couldn't handle your file structure--doesn't really seem that complicated to me so it must have had them scratching their heads.  However, glad you found a solution with Innuos Sense App--but i do think your situation is so rare that's the reason they don't advertise that Roon can't handle certain library structures--i actually think i remember seeing your issue in the support forum lst year?  If everything progressed as you say then i agree with you that Roon should have offered at least a partial (at least 50%) refund on the Nucleus, especially if they promoted it as a solution to the problem-

Oh and BTW i was trying to understand your moniker here on A'Gon but it all makes sense now 😀 

@phishhhhh4  That was supposed to say "last year"

Thanks @wyoboy 

I've enjoyed our discussion 

You sound like a good dude