You gave an incredible amount of detail but left out some of the important information. What is happening when you flip the switch on the back of the motor controller? Does the blue light come on? Do you get any rotation of the motor? Does your motor controller have two speeds and have you tried both?
I have a Fat Bob S and the motor controller is never warm to the touch. Does it make any noise when you turn it on? In my mind the longer the dealer takes, the less "Reputable" he becomes.
Keeping in mind if new parts are needed they will probably have to be ordered from Germany.
If ours are similar I can test the pins on the connector and try to help that way.
I have a Fat Bob S and the motor controller is never warm to the touch. Does it make any noise when you turn it on? In my mind the longer the dealer takes, the less "Reputable" he becomes.
Keeping in mind if new parts are needed they will probably have to be ordered from Germany.
If ours are similar I can test the pins on the connector and try to help that way.