It's funny, because this thread is starting to feel like it will spin off much like the old thread I referenced above. Several people posting that a power amp cannot be forced to produce less output because it receives a single ended signal rather than a balanced signal. I undrstand that this result is unusual, but.....
For the record, a single ended signal via XLR adapter will cause a particular set of ARC power amps tp distort horribly at relatively low output levels. Per ARC. Per my own experience. Period.
Whether he replaces his preamp or inserts a transformer (as Al recommends) the OP needs to feed a balanced signal to his ARC amp. It's a design quirk, but once my VT 130 SE was appropriately fed, performance went from IMHO unusable (much as the OP describes) to outstanding.
My advice to the OP, don't screw around with any other fixes. ARC told you what to do about this problem. Either do it, or ditch the amp. Trust me, I've been in this precise situation and the solution is a balanced signal.
For the record, a single ended signal via XLR adapter will cause a particular set of ARC power amps tp distort horribly at relatively low output levels. Per ARC. Per my own experience. Period.
Whether he replaces his preamp or inserts a transformer (as Al recommends) the OP needs to feed a balanced signal to his ARC amp. It's a design quirk, but once my VT 130 SE was appropriately fed, performance went from IMHO unusable (much as the OP describes) to outstanding.
My advice to the OP, don't screw around with any other fixes. ARC told you what to do about this problem. Either do it, or ditch the amp. Trust me, I've been in this precise situation and the solution is a balanced signal.