Do not buy any Sonus Faber used


Sumiko just announced that
"IN ADDITION, SUMIKO WILL NOT SUPPLY PARTS AND/OR SERVICE FOR ANY SONUS FABER PRODUCT WITHOUT PROOF OF PURCHASE FROM A SUMIKO AUTHORIZED DEALER IN NORTH AMERICA ".

What a curious statement . Can you imagine Volkswagen refusing to provide parts for their own cars, no matter where they were bought? I do hope other distributors will follow. It would surely drive the prices down considerably on Audiogon for used gear.
limono

Showing 3 responses by harris4crna

Yes, here i sit in a quad rum because i live here in Italy, but soon to return to the states. I purchased a pair of Cremona M from a local dealer here, but later to find out Sumiko will not honor the warranty even though they are legit with serial number. Ok, fine, i suck it up and hope nothing goes wrong with them. Local dealer here will honor warranty, but i would need to return them here for repair. Now, i see a pair of Stradivari selling for a ridiculous price of $19,000 used on audiogon. Seems legit, good seller reviews and seems honorable when i speak to him. He states he will allow a trade in of my Cremonas for the Stradivari, great. Now i return to the original problem, what happens if something goes wrong. These are 3-4 year old speakers, one owner, but still. I am still paying a substantial amount of money for these. What to do???
UPDATE:

We can provide service, parts and repair if anything should go wrong with your Stradivari speakers, but it would not be covered under warranty. The Sonus Faber warranty is non-transferable, so used items are not covered, and Sumiko is not responsible for warranties on products that we did not import. But yes, if at any time you need something like replacement parts, we will be able to help you, but there would be a charge.

I received this email yesterday from Sumiko. This is following me contacting them, giving them the situation, the name of the company and the serial number of the Stradivaris.

The seller stated he will give me $5000 for the Cremonas (paid 9500 less than a year ago), so will need to decide. May bring my amp (Simaudio 600I) to the shop and listen to them and decide. Hmmmm, we will see. Just thought I would let you all know.
Sumiko SF will not honor warranty. I called the when I bought my Cremona Ms in Italy. Ok, I may be able to see rationale if buying from a non-authorized dealer, but buying from a SF approved authorized dealer overseas should be credit enough to honor warranty. Also, I truly believe all companies should warrant transferable warranties when buy used. Now, if it is a money issue, than allow the buyer of used equipment to purchase warranty at a minimal price. We buy used equipment all the time. That's my two cents.