The Esoteric based NWO players come with 3 years warranty by APL Hi-Fi. This covers not only our re-design but also mechanical problems, as well as laser pick-up. We have enough laser pick-up assemblies enough not only to cover all our NWO players out there, but also many more NWO players in the future.
Chungted, this is the first time I hear about the problems you have with your NWO players. Please send me email with detailed description of the problems and we'll take it from there. Don't worry, we can fix any problem you might have with the NWOs.
Regards,
Alex