2. amps-preamps
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Frustrated McIntosh Owner

I’ve been a satisfied McIntosh separates owner for quite awhile. Two months ago, I got the bug to upgrade, so I decided to trade-in my MC462 stereo amp for MC611 monoblock amps. I reached out to my local authorized dealer that I’ve done business with for years, we worked out a deal and placed my order. He told me he expected he would have the monoblocks from McIntosh in about a month.  I called my dealer yesterday asking for an update and he’s now telling me that McIntosh won’t tell him when my order is shipping, let alone if they have been manufactured yet.  He even went so far as to inquire with his McIntosh regional rep.  I trust my dealer and know that Covid has stressed a lot of manufacturers, but the lack of communication from McIntosh to their dealers has got me concerned. Basically what I’m getting is, they will ship when they ship- it could be in 8 days or 8 more weeks, possibly longer.  Have any of you experienced any issues like this with McIntosh lately?  Is this a sign of any bigger issues with them?
gelfdaddy
stereo5's avatar
stereo5
6,390 posts
 
@piramis,

you are correct but if you shut off the unused inputs you won’t have to scroll too far. 
piramis's avatar
piramis
32 posts
 
I’m using almost all the inputs and who can even remember the order of them. It’s frustrating the least at this price level, very amateurish.
skohlmey
2 posts
 
McIntosh communication still sucks a year later....  

I ordered a pair of MC611 amps in mid June (4 MONTHS ago) from a large dealer and still have no idea when they will arrive. I totally understand production delays to due to chip shortages, COVID, shipping issues, etc. But what really pisses me off is that McIntosh will not provide any delivery timeframe or updated information to the dealer.

Any company using modern manufacturing techniques to manage their supply chain, delivery channels, and finances can provide detailed delivery information about each serialized device they make. It's part of a well-run company. If Mcintosh cannot do this - then it’s time for new leadership at McIntosh. But above all, the poor communication with your dealers and subsequent end-customers is just plain wrong and inexcusable.

McIntosh products have been in my family for 40 years -- maybe it is time for a change.
soltmen
2 posts
 

Well, My MX-130 has been waiting for service in Binghamton since October 1st 2021. It is what it is.

Another thought, where is McIntosh going to get their tubes from? I believe they propped up a russian military company to manufacture them after RCA stopped making tubes. 

stereo5's avatar
stereo5
6,390 posts
 

@soltmen,

McIntosh branded tubes are manufactured by JJ which are NOT made in Russia. Is that Tucker Carlsons take on this?

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