has anyone had problems with wadia service?

Roxy54,

I'm surprised that Paperw8 turned to an audiogon forum vs. his dealer who should be there for him as part of the after sale support. Even if he didn't purchase directly from a dealer he should contact his local Wadia dealer and they should be assisting him. Regardless, I'm happy to help in any way that I can.

We are available to our clients 24/7 - 365

Burt - Seattle Hi-Fi

Seattlehifi,
He turned to Audiogon because they were unresponsive after numerous phone calls. It's pretty obvious.
Maybe he bought the unit from a private party, and does not have a local dealer.
I stand by what I said. They should be available at all regular business hours, and return customer calls if they are not. I don't understand why you are defending the so enthusiastically in 5 different posts.
It is very nice of you to help, but why should he need a middleman?

the guy from whom i purchased my unit no longer represents wadia. even when he did, he had no service department anyway. and as i explained, in the past, i have had no difficulty contacting wadia (for example, i had previously contacted them to get a replacement part). that's why the current difficulties seemed so suspicious. the reason why i posted on audiogon is because i wanted to get a sense of whether other people have had the same problem with wadia. after all, a lot of these high end audio makers are shoe-string operations that are susceptible to cash flow crises. so when i had problems even getting someone from the sales department to answer a call, i started to wonder about what was going on at wadia.

frankly, it never occurred to me to contact some dealer from whom i didn't buy the unit because the warranty is written from wadia to me - as the warranty is written, i am the one who is responsible for getting the product to wadia.

i don't fault seattlehifi for providing vigorous defense of wadia; after all, as a dealer of wadia products, he has a vested interest in protecting the integrity of the wadia brand name. it is not my objective to assail the reputation of wadia.

Companies merge all the time and those that do it well ensure maintaining high levels of customer service are first and foremost; this should be especially true in an industry such as audio that is not a crucial staple rather it relies upon customers willing to spend disposable income.