has anyone had problems with wadia service?

Reading this thread was like watching Groundhog Day.

A member who needed service for his Wadia component but steadfastly refused to deviate from his established course despite repeated offers from a dealer. This person would rather die than do it some other way. You know that phrase about cutting off your nose to spite your face? That phrase was made to describe this guy.

Another member insisting over and over again that Wadia is incompetent. Ok, got it. We hear you. You know, once I went to the store and they were supposed to be closed at 6, but the guy closed early at 5:55.

A dealer who just can't help but be helpful. Gets a thank you at the end, but boy, he sure had to work for it. Oh, and it sounds like the guy still refused to call him. You know, he was totally right, some people would rather complain than actually move forward.

My response this sting of events is why "HI End Audio" will not succeed in the long term. One thing is now for certain, I will never consider a WADIA product!

...and yet nothing was inherently or intrinsically wrong with the product's design or the company behind it.

I think that anyone reading this thread should understand that:

1. Those most familiar with Wadia emphatically support both the product and the company; and

2. Wadia absolutely cares about it's customers and acknowledged the problem which existed temporarily due to the move (post acquisition restructuring). They have since implemented several changes to prevent similar breakdowns from occurring.

Paperw8 and I did actually speak and I APOLOGIZED TO HIM for assuming that he hadn't e-mailed Wadia's service dept. and for assuming that there wasn't a temporary breakdown in the service process when, in fact, there was. But that problem has since been rectified.

There's no doubt in my mind that Wadia should have implemented a transition plan and posted it for customer's benefit.
To me, Wadia has been negligent and inconsiderate to their customers on this one and as I mentioned, they have done this before.
Something Wadia should consider, this behavior may have cost them potential customers.

Rja,

Having faced something similar many years back, I can see why you are quick to throw Wadia under the bus; however, this isolated incident was neither intentional nor an oversight. This issue had more to do with the phone system than negligence.

I've been working with Wadia for 12 of the past 22+ years and I, professionally speaking, have never experienced a breakdown in communication or service.

I was a witness to this event as are others who read this thread. As a witness, to something clearly unintentional or accidental, there are usually two ways to handle it. Some people just want to lay on the horn and make matters worse for the poor guy that just broke down in front of them. Others offer to push the car to the shoulder and then allow use of their cell phone.

Respectfully,
Burt