has anyone had problems with wadia service?

...and yet nothing was inherently or intrinsically wrong with the product's design or the company behind it.

I think that anyone reading this thread should understand that:

1. Those most familiar with Wadia emphatically support both the product and the company; and

2. Wadia absolutely cares about it's customers and acknowledged the problem which existed temporarily due to the move (post acquisition restructuring). They have since implemented several changes to prevent similar breakdowns from occurring.

Paperw8 and I did actually speak and I APOLOGIZED TO HIM for assuming that he hadn't e-mailed Wadia's service dept. and for assuming that there wasn't a temporary breakdown in the service process when, in fact, there was. But that problem has since been rectified.

There's no doubt in my mind that Wadia should have implemented a transition plan and posted it for customer's benefit.
To me, Wadia has been negligent and inconsiderate to their customers on this one and as I mentioned, they have done this before.
Something Wadia should consider, this behavior may have cost them potential customers.

Rja,

Having faced something similar many years back, I can see why you are quick to throw Wadia under the bus; however, this isolated incident was neither intentional nor an oversight. This issue had more to do with the phone system than negligence.

I've been working with Wadia for 12 of the past 22+ years and I, professionally speaking, have never experienced a breakdown in communication or service.

I was a witness to this event as are others who read this thread. As a witness, to something clearly unintentional or accidental, there are usually two ways to handle it. Some people just want to lay on the horn and make matters worse for the poor guy that just broke down in front of them. Others offer to push the car to the shoulder and then allow use of their cell phone.

Respectfully,
Burt

as a update, when wadia was made aware of the problems with the service department (and apparently i have not been the only person who had been trying to contact them) they actually did something to address my comments. for example, if you call the service department now you get a message explaining that they are moving the service department and will be shut down until after labor day. yeah, that's a bummer if your unit is out of commission now, but at least now you know what is going on. besides, companies don't relocate every month, so you can think of the current situation as being of an extraordinary nature, so you can't judge wadia based on current conditions.

from my interactions with wadia (after i got past the automated messaging system) i get the sense that they will attempt to accommodate people to the extent that they are able. but i think that the takeaway here for wadia is that it is critically important to keep customers informed and to not leave customers on a lurch when extraordinary conditions exist.

They should have handled their move better and had a plan to take care of their customers. I bought a 121 that didn't work properly in my system a couple weeks ago. Called and didn't get a response to a VM in 24 hrs. Since I read about their communication issues I called back and got a very nice and concerned cust serv rep on the phone who said he would run it by engineering and get back to me. It has been two weeks and I haven't heard back. That's too long in my book. No worries though, my online dealer has already swapped it out for the Rega that works perfectly. So I'm not really unhappy in the end. I've had no issues with their phone system or emails-they just didn't call back (yet). Maybe the note flew out the window on the highway to their new facility.