Forget about e-mailing them! You must call.
I had the same problems and I had call waitings (calling) from Germany!
BUT then after the third call ever since each issue is in my hands one to three days before the first of the month ! So that shows they can do something. Of course they prolonged my subscription every time I called and complained.
If it was your loss Wstritt you must decide yourself. For myself there isn't any other high end magazine which is more fun to read from cover to cover in spite or even because of its controversal issues.
I had the same problems and I had call waitings (calling) from Germany!
BUT then after the third call ever since each issue is in my hands one to three days before the first of the month ! So that shows they can do something. Of course they prolonged my subscription every time I called and complained.
If it was your loss Wstritt you must decide yourself. For myself there isn't any other high end magazine which is more fun to read from cover to cover in spite or even because of its controversal issues.