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Help all ye Triplanar Gurus

I received my Triplanar VII U2 from Singapore over the weekend and I may have screwed up big time while mounting the arm.Basically, the screw that adjusts the height of the cueing platform broke in the hole with the screw head coming off,with the result that if I use the cueing platform to lower the arm on the record it seems to descend from Mt. Everest. Manually lowering the Lyra Skala on the record is not good for my health.
Have sent a mail to Triplanar and also the Dealer(Audio Note, Singapore).
I doubt if any A'goners have experienced a similar situation but there is no harm in asking.You have to be particularly cretin like to have achieved what I have done.
Am also unable to align the cart using the Best tractor supplied by my friend Yip in Hong Kong coz the mounting holes on the wooden armband are a bit askew. This can and will be resolved.
Will appreciate any help/ advise to lift my deep depression.
Many thanks
128x128sunnyboy1956
lewm
13,110 posts
 
Doug, He says he broke "the screw that adjusts the height of the cueing platform", not the set screw, which stabilizes the vertical shaft in place, once one has adjusted VTA, and which seems to be the one you describe. Fixing the set screw would be a piece of cake compared to fixing the actual VTA adjuster. I hope I'm wrong for Sunnyboy's sake. But in any case, I would guess that Tri can fix it.
dan_ed
2,451 posts
 
Absolutely a no brainer. Send it to Tri. Maybe someday I'll send mine to him to replace the stock arm rest. Or, maybe not. ;-)
thom_at_galibier_design's avatar
thom_at_galibier_design
729 posts
 
My read is that we're all talking about the set screw which locks in the cueing height bar and not the knurled VTA tower locking screw.

No matter ... Sunnyboy speaks of a set screw, and even if we're misunderstanding him, the procedure for backing out any stripped or frozen screw is as Doug describes. Furthermore, he needs someone with the tools and skill level to do this for him.

The exception to the above involves a total disaster which would involve having to enlarge the hole and either replacing the existing screw with the next larger size, or alternatively installing a helicoil (if they exist in such small sizes) in order to use the same size screw.

What town do you live in, Sunnyboy?

There might be someone on this list with a connection to a good machinist. You might well save a whole lot of time in shipping and such.

Cheers,
Thom @ Galibier
lewm
13,110 posts
 
Dear Thom, Just where in his post does Sunnyboy use the words "set" and "screw" consecutively? I do have to admit that as I re-read the post it does SOUND like he broke the set screw. I just want to be sure I'm not losing my marbles.
dougdeacon
3,338 posts
 
Lewm,

The "screw that adjusts the height of the cueing platform" threads into the back end of a square bracket sitting atop the silicone-filled cueing tower. It presses against the vertical rod that rises out of that tower and it is a set screw - just not the one you're thinking of.

No one referred to the VTA adjuster, nor does the VTA set screw press against a rod. It pulls the internal mechanism against the outer shell of the tower, quite different from what I described.
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