I also had a problem with FedEx non payment for damage. I shipped a Theta Carmen in the original packaging to a buyer. When it arrived, the display would not work. I put in a claim and it was denied because "the packaging was used and would not survive a 40 inch drop". According to their claim rep the original manufacturers box is used and not suitable for shipment. I paid for the repair and now use UPS unless requested to use FedEx. When I do use FedEx it is double boxed regardless of the original packaging.
HELP Federal Express broke it and WON'T PAY
The speakers were shipped Fed Ex COD insured for the value paid ($1800) purchased used from a private party. One speaker was chipped slightly on the side during shipping. It was packed in original packing. It will cost $400 to repair plus round trip shipping plus $80 for a new box.
Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.
What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.
I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?
Thank you.
Art
Fed Ex is refusing to pay because I don't have an "original sales invoice". Perverse luck would have it, the seller has moved overseas.
What's frustrating is that every person at Fed Ex that I speak with is an automoton. They act like a robot quoting rules. I used to love to use Fed Ex and happily pay extra for it. Now I would go out of my way to avoid using them.
I need some help here. How to break through the beaurocratic nonsense and get this claim paid! Is there someone HUMAN I can contact at Fed Ex about this? Do I have to take this to small claims court?
Thank you.
Art
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- 9 posts total
- 9 posts total