2. speakers
  3. 1344040320

HELP FedEx Mangles Speakers - Refuses Claim

I received double boxed with ample foam padding top and bottom - large, expensive speakers that are crushed on the corners and bottoms. I took dozens of pictures while unpacking, have all shipping materials, filed claim, met with claims agent. I did it all correctly and was denied via form letter. Any legal referrals, appeals, BBB, class-action process help etc., is appreciated.
pbredi
jaybo
4,478 posts
 
the seller should have warned you about this.
tbromgard
814 posts
 
Take them to small claims. I used UPS Store to ship an expensive item. It was damaged and they helped me with the claim. When it was denied, I loooked to the UPS Store to pay it since they sold me the insurance. They denied it too. I filed a complaint in small claims for $2500, and 1 week from the trial date, I got a call from UPS Store to tell me a check was waiting for me.
jburidan
803 posts
 
AFAIK, in small claims neither side can have an attorney. Theoretically, this puts you on even footing with the giant multinational corporation.
shakeydeal
979 posts
 
Has anyone even thought of this? Fedex will NOT allow YOU to file a claim in the first place. The shipper has to initiate and follow through on a damage claim. Not YOU. How did this even happen?

As stated before, the shipper is on the hook here. If it's denied, he owes you a refund. If it's paid, the check comes to him and he forwards you the funds. You have more of a fight on your hands with him than fedex. Let HIM do the legwork.

Shakey
jburidan
803 posts
 
Would anyone be surprised if Fedex, UPS, etc., trained workers to mishandle parcels unless they were packaged by the parent company?

Are these strategies dreamed up by Harvard, Stanford, etc., MBAs to maximize profits? And their own executive salaries?

Would the shipping industry provide such bad service for no good reason?

Would anything surprise?
More to discover