Unfortunately streamers are not CD players and rely on a lot of different parts working in harmony. I think you should expect to end up having to do some troubleshooting with any system from any manufacturer.
You've got music residing on a server (yours or tidal's or ?) that has to be requested by a control application on a phone/tablet/computer controller over your local intranet (router & modem) and through the global internet (for tidal). Then the data is routed from that remote location to your streamer, again through countless network handshakes and interactions before it can be decoded and sent to your dac to create music. How many different companies are involved in that process?? It's a giant accomplishment of human engineering that this works as reliably as it does.
If you want bulletproof, you just have to own your own physical copy. I miss the near perfect reliability, but wow, the ability to explore and expose yourself to new music every single day is just impossible to give up once you get used to it. I own a system to enjoy music as much as possible and streaming just lets you do more of that than any other route. It's frustrating when the hardware gets in the way, but once you learn a system, those moments should get overcome quickly.
