Hey - What Happened to the Beware of Viking Acoustics Thread

Email received 3 days ago from @vikinghorn 

Derek,

Please remove inflammatory posts on A-Gone and What's Best.

Correction:  boxes were from Bubbles and Boxes not Home Depot.

You didn't mention that the speakers were returned broken.

We are going to pay you less shipping and repair as soon as we can but if you let the posts stand we're going to call it even.

Thank you.

Derek,

Wow, now it's garbage product.... The hits keep coming from you. What's next? 

 But you didn't remove your incomplete and inflammatory remarks...this has turned into "sport" for you and at that... I'm out.

 Viking your hole gets deeper by the day. 
 

All you had to do was play nice...

This comment by you says it all. I was in manufacturing my whole career including shipping heavy, custom, high dollar speakers all over the world.  The way to have handled this would have been the following:

First off, don’t get yourself into a position like this. If you are shipping delicate, high dollar speakers make custom wood crates for them. My God man, get a freaking grip, I never once shipped speakers in cardboard boxes.

Secondly, immediately on seeing your unhappy customer’s posts contact him and ask him what YOU need to do to make it right. Yes, even if you don’t make a cent on the deal in the end.

Then sit back and watch a once unhappy customer post how well you handled the situation, how happy they are with your products and how they highly recommend your company.

 Business 101 for a company like yours in an industry like this.