GIK Acoustics can't ship without damage

I have ordered around 10 Impression panels and a couple bass traps.

The Impression panels are the ones with the decorative wood front panels.

EVERY order has been damaged, assembled wrong or the wrong part sent. Even my replacement parts were damaged because they put (2) 1/8 thickness of wood in a 7" thick box, but taped it to the side of the box, so there was only 1 thickness of cardboard protecting it. Duh! Guess they never saw FedEx guys at work.

They work we'll and Mike has been very helpful, but I'll never buy from them again.

I can't be the only one who's has issues with them can I?


I've ordered from them twice... approx. 22 panels in total and all arrived in good condition.

Same experience here. Ordered 4 corner bass traps with wood diffusion panels a couple years ago. Every one of them arrived damaged. The packing was atrocious. They were packed two per box, face-to-face with nothing in between them. The screws holding on the panels rubbed against one another scratching the heck out of both panels in both boxes. On top of that, there was at least 3” of open space at the top of the box that should have been filled with something so the traps didn’t slide from end to end during transport further scraping up the panels and breaking off several corners. The ONLY positive thing I can say about my one and only experience with GIK is that they did send me new replacement wood panels.

@traudio I have 14 diffusion panels with wood fronts hanging on my walls that I bought a few years ago... all arrived safely.  I think one had a minor corner chip, but I'd have to look very hard to find it.

You get what you pay for.  I was a super unhappy customer.  That is all I am going to say.

I've had the same experience with the bass traps. Corners dinged and some scratches. I have to see it every time I listen. They work well, but shipping could be vastly improved. I also left feedback on the transaction on their survey and was never contacted. Probably won't be back to GIK. 

If you look in my system pic I have about 18 Auralex wooden diffusors in my room that I received via UPS. I think when they are boxed up you could safely drop them off a house or down the stairs, NP. They look gorgeous once setup in the room too.

Well, I've ordered at separate times over the past six years and never had an issue with the assembly or the sipping, but in all cases I was on the east coast.

I had the same issues, chipped corners, wrong colors, long wait times.  Panels work fine but definite quality issues. 

Regrettably I’ve had the same problem. The panels’ finish quality was poor on several occasions. However, GIK was responsive and gracious in providing replacements. My experience is that their challenges arise from inadequate control over manufacturing quality rather than a shipping issue. The former is a GIK controllable issue, since they likely use a 3rd party contract manufacturer. A small business like GIK cannot greatly influence shipping matters, unless the packaging is inadequate. In all my disappointing GIK situations, the packing was appropriate. Auralex has met my expectations. Their panels were of comparable costs and function. They seem less risky than GIK.