Hey - What Happened to the Beware of Viking Acoustics Thread

May 25th Viking said they refunded my CC. However, Viking doesn’t even have my CC number. Then they said they mailed a refund check. Nothing has been received by me. 
 

The sad saga of Viking Acoustics pillaging a customers wallet continues. 
 

Total lack of ethics and integrity.

@woodsage is 100% correct. I have no connection to either the company or the OP. But you make it right with your customers or you go out of business. Just as customers (current, past and future) have the choice not to do business with you, you have the choice to be successful or go out of business. It's your decision, not anyone else's. By the way, it's never to late to make it right, but it sounds like your ego won't allow you to.

Any closure to this deal?

In reading this and the WBF forum thread, I consider myself a reasonably neutral party. One big thing that stands out to me is that Viking keeps blaming the broken speakers they received back on the customer when the customer says he used the very same shipping boxes originally used by the manufacturer.  I have not seen Viking deny this. 

As someone with over 40 years in the commercial insurance business, if they were properly packed and damaged during shipment, there should be a cargo insurance claim.  The only way that doesn't work is if the packaging was inadequate.  The thread seems to indicate that was the case.

My question for Viking is: why is it the customer's fault for inadequate packaging if it is the same set of boxes you used to send them out?  What am I missing?