How to contact Audiogon Support

All of the sudden my reply posts are deleted and now posting is suspended. 
Kindly explain, 

a customer made me a offer I accepted his offer.

he hasn't do I resist my cary dvd 7


I would like to know how I could get my rating of 100% back

I sold a proceed Pre Preamp

I accidentally didn't pack it properly

Buyer said he heard something rattling 

I apolized to him and told him to send it back

He said he had to pay tax and shipping

I immediately returned 675. threw paypal

When I received the pkg I didn't hear anything loose or rattling

Several days later I heard it and texted him a apoliged

I was unaware of the shipping cost and taxes

If there is anyway I could work this out and get my rating of 100%

That you could suggest I am willing to do as you suggest

Because with this new rating I wont be able to sell anything

I just listed a power amp

Didn't know my rating changed after all these years

If you could do anything to help me it will greatly be appreciated



Had a problem with a buyer.

Need to know what I could do to improve my score

I need to be fully attached to my Audiogon log in: does not log in right now after about 18 years during which I sold over 300 items on Audiogon.

I did not have any more to sell for quite a while and I cancelled my “Bluebook” $10/month fees.

But now I am obligated to sell about $250,000 (retail price) of equipment for a prior customer whose husband has died and she is going to move into a new home (perhaps back in Thailand).

How do I reposition myself back as in prior years?  When I call now, nobody answers.

PLEASE let me know how to be able to utilize Audiogon once again!

Rich Barra at 801-910-5860