The problem still exists. Everything you have mentioned has been recommended by the engineers at Cary Audio. The latest is I removed the apps from my 2 controllers, I completely reset my router/modem/gateway; Zyxel Model # EMG3415-B10A, my 16 port gigabit switch, and my access point. I then went into my DMS-600 and reset the network settings, then performed a factory rest. Unplugged the unit after boot up for 5 minutes. Replugged in and waited 2 minutes to power up. Then only reinstalled the Cary App on my I-Phone 8 as it has the latest software version at 14.5.1. Everything played fine for 2 days and then on the 3rd day Tidal stopped after 32 minutes and then stopped another hour later.
The Cary Engineers performed their test on a DMS-600 with my log in information to Spotify and did not experience any problems. My problem is primarily with Tidal.
So where does that leave me. Cary sells their products direct in the US so I have to deal with the Sales Manager directly. He found a Technical support article on the Cambridge Audio website which suggests establishing a Static IP address specifically for the DMS-600 to the Cloudflare public DNS server. This is offered only as a suggestion and not a confirmed resolution.
My problem is I am having a problem finding an IT guy to help me test this change in my ISP's supplied Gateway/Router/Modem. It can be done, but the Cincinnati Bell Service Technician that came out last week does not know how to do it. My AV dealer wants me to purchase a new Luxul XWR3150 router for $425 and then just use the ISP Zyxel unit as a modem. They would do the installation and set up, but they are not guaranteeing me a resolution with Tidal either.
If anyone has experience with the Zyxel EMG3415-B10A unit and can help me, please reply. I have gone through the 200 page owner's manual multiple times, and while I am getting close, I am still stumped in one key area of where to input the CloudFlare information. I have the admin password and can make the changes to my current unit, but the way the information is displayed, it is not as easy to follow as on some other routers.
The suggested solution is by going through a public DNS server, it will be quicker than the ISP servers and the information packets from Tidal would be processed quicker. Tidal plays fine on my Sonos S2 app, so I still think it is the Cary 2.0 app. I asked is upgrading to the DMS-700 would help, or if DMS-700 customers were having this problem, but was told by the Sales Manager that he did not feel upgrading would help in my situation. He never really answered my questions. All I can still say is I had no problems whatsoever for 3 years until Cary changed to the 2.0 Streamer App.
The Cary Engineers performed their test on a DMS-600 with my log in information to Spotify and did not experience any problems. My problem is primarily with Tidal.
So where does that leave me. Cary sells their products direct in the US so I have to deal with the Sales Manager directly. He found a Technical support article on the Cambridge Audio website which suggests establishing a Static IP address specifically for the DMS-600 to the Cloudflare public DNS server. This is offered only as a suggestion and not a confirmed resolution.
My problem is I am having a problem finding an IT guy to help me test this change in my ISP's supplied Gateway/Router/Modem. It can be done, but the Cincinnati Bell Service Technician that came out last week does not know how to do it. My AV dealer wants me to purchase a new Luxul XWR3150 router for $425 and then just use the ISP Zyxel unit as a modem. They would do the installation and set up, but they are not guaranteeing me a resolution with Tidal either.
If anyone has experience with the Zyxel EMG3415-B10A unit and can help me, please reply. I have gone through the 200 page owner's manual multiple times, and while I am getting close, I am still stumped in one key area of where to input the CloudFlare information. I have the admin password and can make the changes to my current unit, but the way the information is displayed, it is not as easy to follow as on some other routers.
The suggested solution is by going through a public DNS server, it will be quicker than the ISP servers and the information packets from Tidal would be processed quicker. Tidal plays fine on my Sonos S2 app, so I still think it is the Cary 2.0 app. I asked is upgrading to the DMS-700 would help, or if DMS-700 customers were having this problem, but was told by the Sales Manager that he did not feel upgrading would help in my situation. He never really answered my questions. All I can still say is I had no problems whatsoever for 3 years until Cary changed to the 2.0 Streamer App.