If you have ever bought anything from HSU research


This has me scratching my head. I have heard about these people for years, I finally bought one a VTK 12 incher.

I got it back to my house and the cabinet was punctured.

I took pictures notified them and they sent a call tag. I had to wait all day etc. Over the weekend after they got it back, I told them I didn't want it and wanted a full refund.

I couldn't try the unit and have to say the one I got was very very cheaply made. I had sawdust all over my floor, the driver was made of paper in short it was pretty crappy.

Of course being a greedy little internet company they tried to place it under their 30 days policy even though the unit I got was defective.

They have said all kinds of things that are untrue to the credit card company to keep this $99.00. Especially candy.

On a whim and this is what the thread is about I called FEDEX with my original tracking number in order to make a claim, I figure hell you have the sub and are still charging me money I will look into it. No more than a week after they got the unit back. They were paid in full for the SUB at retail not wholesale and were also paid for shipping to and from my house. Only the cabinet was damaged not the driver or amp.

They are still trying to charge me a fee, Not sure if they hit their head or what, but this is FRAUD.

I am just letting others know if enough people have been bilked out 100.00 a class action suit is in order. I can't be the only one

Matto
viablex1
Your posts are full of contradictions. The sub was not defective it was damaged in transit. You elected not to receive a replacement, therefore, under their 30 day satisfaction guarantee HSU is under no obligation to refund shipping charges.

HSU paid for shipping insurance; therefore, they are entitled to receive restitution for goods damaged. HSU is also entitled to receive a shipping charge refund from Fedex since they did not fulfill their contracted obligation.

HSU has an excellent internet reputation for value and customer service.
I've had Hsu subs and sub amps and never a problem or issue. Topflight customer service any time I needed it.
i've had good experience with hsu as well, which doesn't mean definitively that they acted correctly in this particular case. however, i'm generally skeptical of people using these forums to air private grievances, esp. those who haven't posted before. to me, it tends to present only one side of a saga and to malign vendors/manufacturers who may or may not be guilty as charged.
well I got my money coming to me, You can laud them all you want, and there is no contradiction. I didn't use it and they are dishonest, end of my story , if yours is different then that is a good thing. No business is perfect.

I don't blame you for being skeptical about the internet flame thing its one voice and we don't know each other. I have been warned on other forums about various items, that is really all I am doing.

you can search this handle all over the internet, this isn't typical behavior for me. But I am very conscious of when something is up.

05-06-14: Dopogue
I've had Hsu subs and sub amps and never a problem or issue. Topflight customer service any time I needed it.

I honestly thought it would not be that big of a deal and thought of maybe trying the 15 but the person I got a hold of was anything but, like I said just my experience. For the life of me don't know how they got the actual retail price of the item, the actual $659.00 plus shipping both ways.

The 99.00 actually pays shipping both ways and then some they get hugely discounted rates which is certainly their right. It makes sense that if you send it back that they recoup the loss. There won't be any insurance claim in that case.

If anything at least others reading this can make their own decision and the policy is boldly out there.

HSU paid for shipping insurance; therefore, they are entitled to receive restitution for goods damaged. HSU is also entitled to receive a shipping charge refund from Fedex since they did not fulfill their contracted obligation.

Thats fine but they don't have a right to my money at all in this case, that isn't ethical and they are playing both ends against the middle. A unit that cant be used is defective they can play semantics all they want.
viablex1