If you'd like to try to reach them by phone, I found their location from their Amazon listing and they have a website with full contact information including toll free phone numbers. Their company's website contact information page is: http://www.sdcd.com/Contact
ImportCDs
Anyone else have issue with ImportCDs not returning emails or acknowledging your returns? I never got credit/refund for one RBCD months ago and now no email replies from my three returned (new & unopened) SACD's which I sent back with USPS delivery confirmation insured. They were delivered according to USPS. Anyone have a contact with ImportCD's in Irvine, CA or know a consumer agency that can assist me?