Krell Cipher Issues?

Wow, I'm now waiting for my THIRD Cipher to be shipped. First two were far too problematic. Anyone else having issues with this fantastic sounding paperweight?
Get the ARC or Esoteric. Those are extremely reliable. Used dCS Puccini should also be within your budget.
Well, number three arrived...and it refused to read the very first disc I put in. In fairness it did read the second through 4th...but quit for good on number 5!!! I have had enough, I presume I will get a refund without too much trouble.
I bought a Cipher about a year and a half ago. Immediately, some of my cd disc were noisy, from the disc drive. I returned it to Krell and they gave me a new replacement. The new replacement has worked flawless ever since. That is well over a year now. I live in Toronto Canada.