Krell Service

Had my Krell KAV-250a in for repair since the left output blew. Took them one week from the time I dropped it off to the local store to the time it was back again for me to pick up. So turnaround time was very good.

Not only did they repair the amp, but they also upgraded the output board (heard the difference from before and after, but have no clue what they actually did...). That is excellent customer service!

audiojan how long ago was that?

looks like my KPS 20i will be ready in a few days.
It's unfortunate that someone has to ruffle some feathers to get something done at krell these days.
the latest i've heard is that future turn-around time is up to 8-10 weeks.It use to be 2-3 weeks.
Hey Dan hire some techs or make the new stuff a little better so your service dept. is not so bogged down.
My thanks to Steve at krell though as he gets things done right.

Ok, my KAV280cd has now been there since December 27th. I have still not been given a time when they can even look at it. That is coming up on 7 WEEKS with no answer!!!!! Woohooo, boy am I glad I bought a Krell!! What service....

I heard from Krell last Friday after 4 weeks of sending my failing SACD Standard and I'm getting a new version 3 for a pretty $$$ to upgrade. It will take a month and 1/2 for it to come in since it's back ordered. I found out they are under staffed at the moment.