LAIV Harmony

@kclone I wish I would have known that yesterday morning before reading the first 20 pages - aargh.

@pynkfloydd Thanks for the input.  I agree with you and am impressed by Laiv's professionalism. I wrote them on a Saturday night, and had a response the next morning. Impressive considering the experience I just had with a major U.S. audio manufacturer.  After receiving a second defective unit of the company's most expensive version of their most (famous and) expensive product, Technical Service quit communicating with me. I had to contact Sales for return authorization.  She asked me if I wanted my money back or if I wanted to try again.  I was and still am very disappointed with that whole experience.  I had planned that purchase for over a year.  That company not only lost my purchase, they lost me as a customer for life.

@audiostick  Obviously the Major US Audio Manufacturer is complacent and doesn’t really care about your business. Good riddance. Laiv is new and hungry for business so I say let them earn it, we’ll soon find out if this is a new Denafrips/Holo Audio/Eversolo type brand or just a hype train running out of control.

Hi, 

 I was called to an audio friends house about  two weeks ago to here this Harmony Dac . He had ordered it based on reviews he had read and had taken the time   ( about 100 hours ) to break it in before he had me over . I was interested because I had read most of the reviews also.

I was quite impressed with the Dac and enjoyed it's overall tone and sound .

I decided to order one because of the close communication Laiv has been giving out to my friend and customers in general . I have a PS Audio Directstream Jr  Dac and I am very happy with it . But after listening to the LAiV Dac , I felt it was worth an honest try , with the 30 day return and all . 

But---- suddenly my friends Dac froze up on him . He contacted LAiV and the responded very quickly . Apologized and sent him a new board with instructions and a video on how to install it .

I am awaiting his response now and he is supposed to bring it down to my house so we can here it in my system.

 I ordered my around 6-7 and was told I would be notified as soon as they can ship.

Probably in July . Communication  with them as been very good and they always respond to my emails,

@solarjam Interesting that they are sending him a new board with instructions as opposed to having him return under warranty.  Advantage of modular design.  I guess I am ok with that, and definitely ok with their prompt response.  Please keep us posted on your impressions of it in your system compared to your Directstream Jr.

Hi  audiostick I will post that info as soon as I can get it down here to listen to .

My friend lives about an hour away and he is a busy guy .So I have not heard anything yet from him. He did tell me  , initially , that LAiV said that because of the modular boards it should not be a hard thing to do . I guess they were thinking of a quicker repair time if he does it . I agree . If it is kind of easy I would rather handle it myself . They also sent him a shipping sticker so that he can get it back  to them and  they can check it out.

All though I may be disappointed if this kind of thing happened to me . I do think it is being handled in a proper way and I will also keep you all informed of the  ongoing  situation . as best I can .

One more thing --- I should have my Dac in a few weeks . I will try and post a comparison between it and the Directstream Jr.  ( if this thread is still active at the time )