LAIV Harmony

Hi, 

 I was called to an audio friends house about  two weeks ago to here this Harmony Dac . He had ordered it based on reviews he had read and had taken the time   ( about 100 hours ) to break it in before he had me over . I was interested because I had read most of the reviews also.

I was quite impressed with the Dac and enjoyed it's overall tone and sound .

I decided to order one because of the close communication Laiv has been giving out to my friend and customers in general . I have a PS Audio Directstream Jr  Dac and I am very happy with it . But after listening to the LAiV Dac , I felt it was worth an honest try , with the 30 day return and all . 

But---- suddenly my friends Dac froze up on him . He contacted LAiV and the responded very quickly . Apologized and sent him a new board with instructions and a video on how to install it .

I am awaiting his response now and he is supposed to bring it down to my house so we can here it in my system.

 I ordered my around 6-7 and was told I would be notified as soon as they can ship.

Probably in July . Communication  with them as been very good and they always respond to my emails,

@solarjam Interesting that they are sending him a new board with instructions as opposed to having him return under warranty.  Advantage of modular design.  I guess I am ok with that, and definitely ok with their prompt response.  Please keep us posted on your impressions of it in your system compared to your Directstream Jr.

Hi  audiostick I will post that info as soon as I can get it down here to listen to .

My friend lives about an hour away and he is a busy guy .So I have not heard anything yet from him. He did tell me  , initially , that LAiV said that because of the modular boards it should not be a hard thing to do . I guess they were thinking of a quicker repair time if he does it . I agree . If it is kind of easy I would rather handle it myself . They also sent him a shipping sticker so that he can get it back  to them and  they can check it out.

All though I may be disappointed if this kind of thing happened to me . I do think it is being handled in a proper way and I will also keep you all informed of the  ongoing  situation . as best I can .

One more thing --- I should have my Dac in a few weeks . I will try and post a comparison between it and the Directstream Jr.  ( if this thread is still active at the time )

So, I'm the guy with the broken Harmony DAC. The input board went bad. I contacted Laiv the next day, and 4 days later a new board arrived by FedEx from China. Installation was smooth except for a tricky ribbon cable that I had not ever seen a connector like that before. I hooked it up and it's working fine. I have only been able to test the coaxial so far, but I suspect the USB will be working fine as well. I really want to commend Laiv for acting so fast. If I had to ship the unit back to China to have it repaired it would have taken a lot longer (minimum 2 weeks).

@koestner Glad to hear if went smoothly and that Laiv seems to be doing a good job standing by their products.  Love to hear your thoughts once you have some hours on it.