legacy speakers

Mike Morrow also told me you just can't walk into a high end audio store and expect to walk out with high end speakers because they usually don't stock them. I told him i could go to stereo design in san diego and get new maggie 1.7's the same day and of course he put down those speakers. I did go to stereo design and was treated very well, told them i had a threshold t400 an arc ls2bm11 and i also had krill kst 100 and krc3. they led me into the maggie room then the b&w room and leaned me over to the maggies. THE MANAPLANER 1.7'S ARE IN MY LIVING ROOM NOW and they sound spectacular with the arc and threshold. right now i am listening to a classical station broadcasting down in baja ca with my sansui tu9900 that was modded by radiox tuners and they play classical music 24-7 with no commercials and crystal clear. bottom line, the hell with morrow audio and big thumbs up to stereo design and magnapler.

Sounds like Mike is in trouble. I had problems in the past with him but he always made it right in the end. His communication skills sometimes aren't the best but after a time, he made it right.

That's a bush league retailer.
$100 to save some bad publicity?
Seems like an easy decision for most people.

Wow, good to know!
Much of what we take from disputes is he said/he said. However, if what went down is true, sounds like Mr. Morrow needs to rethink how he goes about things. In my book thats just flat out wrong. "laughed out a here" Please!! how arrogant.
I would definitely call Legacy again and let them know what went down. They should think very carefully who carries there line.

I have reviewed Legacy Audio products in the past and have been now involved in a review of the Morrow Audio Cables; I know Mike and Bill and have not found them to be unreasonable men.

The return policy for cables at Morrow Audio is clearly posted on their website. It does not appear that other products are discussed, but if a customer reads the policy it would seem logical that questions could have been raised in regards to a speaker purchase. One may disagree with the policy, but I do not think it fair to present the situation as though Morrow Audio was in some way trying to be duplicitous in regards to the sale.

Also, as a reviewer I have learned the following things about the industry through talking with dealers and visiting factories like Legacy Audio:

The no cancellation policy or "return for credit" is used by many dealers.

Many dealers and manufacturers do not have real-time receipts. Some mail them; there should be an expectation that these are smaller companies not as capable in terms of e-commerce as a bank or Walmart. Often even the owners themselves are involved hands on with the production such that orders are caught up on by staff periodically.

Knowing one figure for a production run at a company like Legacy audio gives little insight into the production schedule and fulfillment obligations to dealers.

Perhaps another dealer can correct me on this, but I would think product is typically invoiced at shipping.

I have attempted to remain nuetral in this discussion; it seems to be a situation where assumptions were made by the buyer and frustration expressed by the dealer. It happens, but I don't see anyone here as intentionally trying to ruin a deal.