legacy speakers

Sounds like Mike is in trouble. I had problems in the past with him but he always made it right in the end. His communication skills sometimes aren't the best but after a time, he made it right.

That's a bush league retailer.
$100 to save some bad publicity?
Seems like an easy decision for most people.

Wow, good to know!
Much of what we take from disputes is he said/he said. However, if what went down is true, sounds like Mr. Morrow needs to rethink how he goes about things. In my book thats just flat out wrong. "laughed out a here" Please!! how arrogant.
I would definitely call Legacy again and let them know what went down. They should think very carefully who carries there line.

I have reviewed Legacy Audio products in the past and have been now involved in a review of the Morrow Audio Cables; I know Mike and Bill and have not found them to be unreasonable men.

The return policy for cables at Morrow Audio is clearly posted on their website. It does not appear that other products are discussed, but if a customer reads the policy it would seem logical that questions could have been raised in regards to a speaker purchase. One may disagree with the policy, but I do not think it fair to present the situation as though Morrow Audio was in some way trying to be duplicitous in regards to the sale.

Also, as a reviewer I have learned the following things about the industry through talking with dealers and visiting factories like Legacy Audio:

The no cancellation policy or "return for credit" is used by many dealers.

Many dealers and manufacturers do not have real-time receipts. Some mail them; there should be an expectation that these are smaller companies not as capable in terms of e-commerce as a bank or Walmart. Often even the owners themselves are involved hands on with the production such that orders are caught up on by staff periodically.

Knowing one figure for a production run at a company like Legacy audio gives little insight into the production schedule and fulfillment obligations to dealers.

Perhaps another dealer can correct me on this, but I would think product is typically invoiced at shipping.

I have attempted to remain nuetral in this discussion; it seems to be a situation where assumptions were made by the buyer and frustration expressed by the dealer. It happens, but I don't see anyone here as intentionally trying to ruin a deal.

Doug I generally respect your views and can certainly understand that you have maybe a greater insight into the character of Mike Morrow. If there is no foul on his part and from his perspective, maybe you should call him, thinking more highly of him than he seemingly demonstrated towards Vonhagen1 in their transaction. No, we don't know all the details and I for one believe there are generally 3 sides to every story....you know the rest. So far we have only heard one. The REAL problem I have with the transaction is that according to the OP the speakers would be shipped right out immediately, according to Legacy. What happened and why? It seems that the order wasn't promptly placed by Morrow even AFTER he received payment from the OP. That is a problem and is inexcusable if all those facts are correct. This is my issue as well as, if accurate, Mr. Morrow indicated to the OP that he would be "laughed out of here" if he posted this because of his following. My guess is the guy DOES have a cash flow problem or he is lackadasical in conducting his business. Maybe he has another explanation that hasn't been touched on and if he does he should chime in.