Lyra Kleos Repair


My sweater got hung on the stylus and I bent the cantilever on my Kleos,  It will play through both channels, but it's very distorted and sounds nasty.   Has anyone had repairs done on newer Lyra, and who should do it?


Thanks

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^ Soundsmith states clearly that they will rebuild/refurbish any of their carts for 20% of the new cost.  Seems that there is at least one high end manufacturer that doesn't follow along.  
Ortofon rebuilds theirs for less than 50% of the new cost for the Cadenza line.  So there is another that is not totally bending the customer over a barrel.
  
Lyra is technically doing nothing wrong (the credit default swap fiasco was also a case of not doing something "wrong") but I don't like those business practices and choose to disagree with them and will probably vote with my dollars when it comes time to spend my money.  

When my Subaru WRX engine ate a bunch of valves at 120,00 miles, they could have said tough but instead they bent over backwards to offer either to buy back the car at a reasonable price, or give me top dollar on a trade in and give me a very sweet deal on a replacement while loaning me a car free of charge for over 2 months.  I remain a customer of Subaru.  

I have heard some fantastic SoundSmith carts and will probably lean that way with any new purchase.  Especially with the repair he did for me free of charge!

^^ Odd that you'd consider a touch of "smoothness" from a retip as compared to a stylus with thousands of hours on it as,  "It could be a reduced sense of detail and micro-dynamics, and really be a lose of acoustic space or it could just be a refocusing/rebalancing and could be most pleasing"  Perhaps it sounds new?  You are welcome over and listen for yourself.

That's exactly what I expected!  2700$ for a retip is sheer madness. They can bs all they want about all the other inspecting they are going to do but it is not worth quarter of that. Also why is the cost for his kleos almost double the cost of my delos. The job would be pretty much the same. They quoted my delos at 1600 USD which was more than I paid for it new. I paid 1800CAD. I will not buy another Lyra which is unfortunate because I like the sound. 
Look at vandenhul. He rebuilds his for around $300 if I'm not mistaken. How can there be such a difference?
I'm not rich, I get so sick of the rip offs in this hobby!!  It seems like almost everyone thinks about how much money they can suck out of you. 
analogluvr, you are mistaken. Lyra did not quote 2700 USD for a "retip". They have quoted for a "rebuild". I know this explanation will offer little to end the negative tiered though. 

You guys are missing the point...the specially trained 'pixie' has to work on the cartridge and only he ( maybe a she..??, but I highly doubt it) can do this intricate and complex work. The whole reason that Lyra's are so costly ( to some) is because of the fact that Mr. Miyagi and his specially trained 'pixie' are the only ones with the skill set to do the work....or so we are lead to believe! This does NOT come cheaply guys, LOL.