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Lyra Titan: Stylus broken during shipping

Analog friends; I've a question.

I purchased a Titan i for the second arm on my tt. It's a dealer demo cartridge described as "best condition".

This one arrived yesterday:

http://i41.tinypic.com/1z39o3l.jpg

Did anyone of you ever had a damage like this on transport? The cartridge was very well packed in original box with stylus guard. Btw. it was impossible to find the broken stylus in the box.

Thanks for sharing your experiences,
Marco
heradot
Post removed 
jcarr
382 posts
 
Marco has contacted me by email, and I will try to help him clear up this issue.

kind regards, jonathan carr
heradot OP
30 posts
 
Dear all, started this thread just to get a technical answer whether this could be a transport damage and not for dealer bashing.

The dealer offered me to today to send back the system and I will receive a full refund. Really good service although he also not knows what could cause this damage.

It's a real shame with this nice system.

Best,
Marco
jfrech's avatar
jfrech
1,816 posts
 
I am glad it worked out for you financially. Lyra's are great, you'll have to try another one soon :)
theo's avatar
theo
2,694 posts
 
Thanks for sharing, glad to hear the dealer stepped up. Hard to know exactly where to place the blame but he obviously felt customer satisfaction was a priority.
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