Lyra Titan: Stylus broken during shipping

Dear all, started this thread just to get a technical answer whether this could be a transport damage and not for dealer bashing.

The dealer offered me to today to send back the system and I will receive a full refund. Really good service although he also not knows what could cause this damage.

It's a real shame with this nice system.

Best,
Marco

I am glad it worked out for you financially. Lyra's are great, you'll have to try another one soon :)

Thanks for sharing, glad to hear the dealer stepped up. Hard to know exactly where to place the blame but he obviously felt customer satisfaction was a priority.

Jfrech, I already have a Titan i in since more than 2 yrs in my setup and I love it. This one I wanted to buy for my second tonearm. Best, Marco

Dear Dertonarm,

Dietrich, I see your post above on 12/27 where you suggest that Marco-Heradot find himself an attorney and that his problem looks like an "intentional fraud.". Could you please explain more, also do you and Axinia have experience with how these "intentional frauds" occur?

I see where you have experience with these "phone/Internet" and email misdeeds.

Maybe it has something to with your recent negative feedback..,Audiogon members, IMO be very careful when dealing with this one, this Dertonarm, aka Deitrich, Daniel, D., Kasugi on eBay, and Axinia Schaefer.

Axinia Schaefer is Dertonarm's wife, she owns their company because, as Dertonarm tells me, he is not allowed to own a VAT-based business in Germany...go figure.

IMO and experience, be very careful with this clever Dertonarm.

READ his recent negative feedback today and forewarned.