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Magnepan 3.6R tweeter replacement - Any suggestion

One of my tweeters are not working, my dealer has shown frustration trying to get the proper support from Magnepan, I have also called and left messages and no response from Magnepan. 2 months now and multiple calls and not a single response. I just wish to buy a pair and replace them myself This is not usually the case since Magnepan are usually very nice and good with responses.......I like my Maggies and not sure what can be done, I am now reading some other threads with service support delays and concerns, anyone out there with some suggestions would be appreciated, thanks
rapogee
mofimadness's avatar
mofimadness
4,977 posts
 
If you call Magnepan during weekday hours and ask for Shelia she will help you. 1-800-474-1646 Monday to Friday from 8 AM to 4PM CT.

You actually pay like $600 for the (2) new tweeters and they send them in a large tube. If you return the defective tweeters in the same shipping tube, they will credit you back $400. I'm not "exactly" sure of the pricing, but it's close to that.

I was a Magnepan dealer for many years and they are an excellent customer service oriented company. Sorry you are having problems, but this isn't the norm for Magnepan.
raymonda
855 posts
 
Wow, I've never had a problem with Sheila returning my calls within 24 hour. She is super nice, too.

Btw, it is super easy and a great value.
rhanson739
269 posts
 
It IS holiday time here in the U.S., so perhaps they've just been busy.

At the risk of sounding silly, have you checked the 2.5A fuse for the affected tweeter? I can't tell you how many times I thought I had blown a tweeter (on my old 2.2/Rs), only to find that it was a simple fuse issue. With a previous buggy amp, I'd sometimes have a channel go out, so had to do the whole cable-swap/elimination thing to debug the problem.

I only ask because you did not mention doing any of that in your original post.

I find that with the proper 2.5A fuse installed, it's actually pretty hard to trash the tweeter. YMMV, of course.
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