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NAD M3 owners, your assistance is requested

I just bought an NAD M3 integrated amp. I hear a clicking noise when turning the volume control. NAD says this is normal and not audible more than a few feet from the speakers.

But my clicking can get quite loud. I sit 8 feet from the speakers, and the clicking can sometimes be audible over the music. If you turn the volume up via the remote, the clicking increases in volume in lockstep with the music.

I should say, that I can hear the clicking over the music from 8 feet away, only when there is just a single instrument or two being played, for example a bass solo, or quiet piano.

I'm thinking my unit is defective and I should get it replaced.

If you're an M3 owner, I was wondering if you could play a bass solo and check if you can hear the clicking from 8 feet away when changing the volume. If you can't, then I'd be more sure something was wrong with my M3.

If you can do this, I'd be most appreciative!

(If you live near me-- Los Angeles -- and I can come check out your M3, all the better)

Thanks!

PS: In case you're interested, the bass solos I've noticed this on are:
--opening of Track 1 "Things Ain't What They Used to Be" on "Wheelin' & Dealin" CD, John Coltrane
--opening of Track 1 "Yesterdays" on "Voyage" CD, Stan Getz
--opening of Temptations "My Girl"
basslover99
sonicbeauty
324 posts
 
I own a Yamaha AS2000. It also features a stepped attenuator volume control, yet I hear no clicks at all. It is surperbly implemented.

Absolute worst clicking racket I ever heard was the Cambridge Audio AZUR 840A integrated. Just plain bad and a deal-breaker in my book.
bizango1
276 posts
 
Sonicbeauty, the volume control in your amp may indeed be superbly implemented but I've never seen it described as a stepped attenuator with discreet resistors but rather as "electronic" and "analogue potentiometer".
darkkeys
99 posts
 
I have never heard clicking when adjusting the volume. I've had the amp about 3 years
douglas_schroeder
3,281 posts
 
Sonicbeauty, at first I was not impressed by the clicking of the attenuator of the 840E, and I described it in my review at Dagogo.com as a "gatling gun" sound.

However, as with many things one can adapt if they wish. Now I use the unit in systems and it doesn't bother me at all. I would rather use a preamp I like the sound of which clicks when level is changed than one which is silent in operation and sounds poor. Now, one may have it all, but at what cost?
(no need to reply to that; rhetorical question).
nonoise's avatar
nonoise
10,830 posts
 
I have a stepped attenuator in my Burson PI-160 integrated and the clicks and pops are normal. Sometimes I get a loud 'crack' and have been told that this is a normal by product of a stepped attenuator.

You're breaking a contact and making it anew every time you turn it up or down. And all of this with a signal running through it.
Keep in mind that stepped attenuators have the advantage of being 'hardwired' at every step. Any attempt to suppress the noise you get by resistors or the like will only dirty the sound.

I've gotten so used to it now that it doesn't bother me anymore as the sound I get is great
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