Need to increase Zoom sound level issues when streaming to Audio System

I have Zoom on my iPad that is streaming to my Apple TV to my LG OLED TV.  I have an optical cable from the TV going to my Benchmark DAC3 HGC TO my Musical Fidelity M6Si amplifier.

We were listening last Wednesday to a lecture, and we could not get the volume to play loud enough.  My amp volume was set at 5 o’clock (very high).  I changed the jumpers on my DAC from -20db to -10db and it is better, I think (I will confirm next Wednesday). 

Does Zoom have any audio settings (on my iPad) l that allows me to increase the output gain? I looked everywhere and found nothing.  I am hoping I can increase Zoom's volume output gain so I can go back to -20db settings on my Benchmark DAC. Thanks. 

In summary, I want to increase the iPad's Zoom audio gain output so I can return my DAC's jumper settings to -20db.  This results in a correct volume setting for EVERYTHING except for Zoom.  If this is not possible, do I have any other options?  thanks.





No one suggested that because we assumed you had tried that already. It's not rocket science!

@noromance,  When dealing with technology issues, including and especially audio, every thing needs to be checked and checked again. This especially includes the obvious things like the volume control on my iPad.  I asked many friends for help and no one suggested the iPad’s volume control.  

In my case, I was concerned since I had to turn my amps volume up very high so we could hear. Many components were involved and, to be honest, I forgot about the iPad’s volume controls.  The best news is thanks to Zoom Customer Support, everything works perfectly now.  Thank you for your post. 

@hgeifman Tell me about it! It happens us all. Too often the solution is staring us in the face. Best of luck.