Parasound service problems


I bought a used Parasound JC3+ phono preamplifier online from HiFi Buys, which is an official Parasound dealer, for over $ 2,200.  Within 6 months one channel quit working.  Since there is no warranty with it, I contacted Parasound service through the website email asking for the information to send it to them for repair at whatever price they charge, rather than sending it to the seller.  I thought that Parasound would be more reliable.  I have literally 20 messages with someone by the name of Phil Jackson at the service department and he still has not been able to provide me with that information.  I am really concerned with the quality of service of this company. 
In the interim I have noticed that the sound on my other Parasound device, a 10 month old $2,900 Halo Integrated Amplifier purchased new has interferences when 2 input sources are on at the same time even though only one can be selected.  I also mentioned this to the service person, but he has not even addressed it on his reply.  Is this normal?
I am certainly done with Parasound.  
128x128rcristobal
I was listening to my HINT when all of a sudden poof. It sounded like it was unplugged. Not sure what happened but it was toast. Still under warranty so I called the dealer and had a brand new HINT within a week. Great customer service in my book.
Forget it, you are not going to get any where with Parasound. I tried to get parts for an HCA-2200 over the phone and got the run around. They really need to step up their game if they want to remain competitive and maintain customer loyalty.
Thank You- for sharing your stories. It is imperative to post positive and negative experiences when dealing with these Companies/Manufacturers.Keep us updated on Customer Service issues.
phd
could you please elaborate on your unsatisfactory experience with Parasound's service department?   What parts are/were you looking for for the HCA2200?  What do you mean when you say that you "got the run around"?

Chris Thompson

    Parasound Products Inc.

    2250 McKinnon Ave.

    San Francisco, CA 94124

    415-397-7100 X115

 

    www.Parasound.com



wafwarrier, I called parasound concerning leaking caps on the input board of an older HCA-2200 and I gave the values and locations to get replacements. I called a couple of times to only not get any call back calls or answers to their availability.