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PayPal Frustration/Issue Heads-Up

In just over a month I have tried to sell 3 relatively expensive pieces of equipment on Audiogon (B&W HTM-1, B&W N801 and an Oppo UDP-205) and on each occasion had the buyers PayPal transaction refunded/rejected as soon as the buyer paid. I now know why.

Audiogon Admin were very helpful trying to resolve the problem. Turns out the problem has nothing to do with Audiogon, it is purely a PayPal problem. I have just been on the phone to PayPal, a very protracted and frustrating process (not recommended!) and found out why the PayPal payments were rejected/refunded. Apparently my account was not verified for a large transaction, it is now. What really annoys me is; this is the third time in just over a month I have tried to sell equipment on Audiogon and this has happened, why did PayPal not alert me to the problem?

If you have a balance on your PayPal account, the verification process (apparently) is simple and can be done online. However, in my case I do not keep money in PayPal. So I had to spend another 30 minutes on the phone contacting another PayPal administrator to get my account verified, again not recommended.

So, my advise to anyone selling on Audiogon is to make sure your PayPal account is verified. The best way to do this is to have a balance on your PayPal account so the process can be done online. Alternatively, if you like anger, frustration, boredom and wasting time; do what I did (not recommended)!
mgattmch
jtcf's avatar
jtcf
1,620 posts
 
Same thing happened to me as a buyer here on Audiogon.I use PayPal often for large and small amounts and this is the first time it's happened.I don't keep a balance ever and my account is verified.It was terribly frustrating!Tammy reopened the ad for me and the next time It went through as normal.
I was freaking out a bit because it stated that the seller had been paid but in fact he was not.
lowrider57's avatar
lowrider57
5,417 posts
 
I thought if PayPal had your CC on file, then there's no problem. In case of a transaction gone awry, the account holder's credit card is used.


steve59's avatar
Ag insider logo xs@2x
steve59
1,779 posts
 
we should all get together and start our own PP co. charge 1% and even split 20 ways we would be set for live.
jtcf's avatar
jtcf
1,620 posts
 
It's a weird glitch.Doesn't matter how many cards or accounts are listed on the PP account.You pay the seller then PP immediately refunds the payment back.We tried having the seller email a request for payment as a way around it but that failed too.Read the notifications from PP carefully!
zug
42 posts
 
I already have a support ticket in to Audiogon for this but I want to ask the community also: I'm trying to sell a product, and, to set up to allow Paypal payment, I need to verify my account. I did that, following all instructions, so in Paypal it says my bank account is "Confirmed". But....  when I now get to the part in Audiogon where it says "Check to see if your account is verified" it returns "Sorry Audiogon cannot verify your account".  And I can't proceed any further. 
   So what gives? 
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