PayPal problems

I have an unusual situation going on right now with a seller I worked with last month for a speaker deal. I am in Ontario Canada, and the seller is in Alberta Canada. The logistic and amount of $$ (and his lack of feedback on CAM) were a major concern. I decided to send the $$ ($10,000.00) through PayPal, as they seem to offer insurance/protection to the buyer. The deal went as smooth as one could ever wish for. I received the speakers in the condition advertised, and the crate the seller made up was bulletproof. It has been over a month since the transaction took place and PayPal is not releasing the funds to him. I contacted them directly last weekend, on his behalf to let them know that I did receive the shipment, and all was good. I told them that there was no reason to hold his funds, as I was perfectly satisfied with the outcome. They replied with a lot of nonsense that was just going around in circles. When I got a supervisor on the line, it was no better, and she basically told me that she could no longer discuss the situation with me, and I was no longer involved with the process. It was now between them and the seller. I reached out to him today, to see if the funds were released, and no was the reply. Has anyone ever been in such a situation with PayPal, and if so, what was the outcome. I am at a loss as to how to help the seller out. I need him to be able to get paid the money I sent, and not be held hostage by PayPal. Any advice would be appreciated


@dill Yes, that is a valid point, and Paypal does have a policy of holding funds on accounts of new sellers for a period of up to 21 days, if I understand correctly. 21 days has long since elapsed though


Its not your problem if you have got what you bought. But paypal has all kinds of rules on sending and receiving. Do a google search on account limits and withdrawal limits. There are maximum amounts and various limitations. You have said he is a new paypal user. That is probably why the account will have limits placed on it

One thing about this doesn't make any sense.......Why would your seller ( any seller) release ( ship) the merchandise without payment being secure in their personal checking account?

Just received a message from the seller, and they say they will release the funds by March 26 for him. Good news indeed. :)

@kenjit Its not about being my problem. The seller was straight up, and honest. The least I can do is help him to get what is rightfully his. I would hope for the same in return, had the situation been reversed.