PayPal problems

I have an unusual situation going on right now with a seller I worked with last month for a speaker deal. I am in Ontario Canada, and the seller is in Alberta Canada. The logistic and amount of $$ (and his lack of feedback on CAM) were a major concern. I decided to send the $$ ($10,000.00) through PayPal, as they seem to offer insurance/protection to the buyer. The deal went as smooth as one could ever wish for. I received the speakers in the condition advertised, and the crate the seller made up was bulletproof. It has been over a month since the transaction took place and PayPal is not releasing the funds to him. I contacted them directly last weekend, on his behalf to let them know that I did receive the shipment, and all was good. I told them that there was no reason to hold his funds, as I was perfectly satisfied with the outcome. They replied with a lot of nonsense that was just going around in circles. When I got a supervisor on the line, it was no better, and she basically told me that she could no longer discuss the situation with me, and I was no longer involved with the process. It was now between them and the seller. I reached out to him today, to see if the funds were released, and no was the reply. Has anyone ever been in such a situation with PayPal, and if so, what was the outcome. I am at a loss as to how to help the seller out. I need him to be able to get paid the money I sent, and not be held hostage by PayPal. Any advice would be appreciated


Seller may have an unrelated issue with paypal. 

Last thing you could try is to ask them to cancel the transaction give you the money back.  They probably won't but if they do, now that you have the merchandise you could send him the money any of a variety of ways.

Clearly you have done nothing wrong and props to you for working to make things right.



Certainly, if no problem, PayPal would release the funds to him.

Some people have issues with PayPal that are unrelated to your transaction. PayPal is solid, they know what they are doing, stay out of it as they said.


I am told that this is his first transaction with PayPal. That's what he tells me anyway, and I have no reason to doubt him. That being said, perhaps there is more to this than I am being made aware of. All I know is that the deal went according to plan, and now he does not have access to the funds I sent him. I have been using PayPal for a number of years now, and this is the first glitch that I've encountered.

@bubba12 No, I would not even consider sending any more $$ I only want the seller to have what I sent him. I did speak to PayPal, and they did acknowledge that they did not release the funds, and that basically it was non of my business. They were actually quite rude,and curt.

Since this was his first transaction with PayPal and since it was a for a  considerable amount of money, my guess is PayPal is making sure this is legit and not some attempt at money laundering. 

Post removed 

@dill Yes, that is a valid point, and Paypal does have a policy of holding funds on accounts of new sellers for a period of up to 21 days, if I understand correctly. 21 days has long since elapsed though


Its not your problem if you have got what you bought. But paypal has all kinds of rules on sending and receiving. Do a google search on account limits and withdrawal limits. There are maximum amounts and various limitations. You have said he is a new paypal user. That is probably why the account will have limits placed on it

One thing about this doesn't make any sense.......Why would your seller ( any seller) release ( ship) the merchandise without payment being secure in their personal checking account?

Just received a message from the seller, and they say they will release the funds by March 26 for him. Good news indeed. :)

@kenjit Its not about being my problem. The seller was straight up, and honest. The least I can do is help him to get what is rightfully his. I would hope for the same in return, had the situation been reversed.

FWIW I seem to recall that some folks had problems getting funds from Pay Pay when the sums involved were large as they were in your case. That was a bunch of years ago and I think they were paying off in appropriate installments. I think this had something to do with federal laws created to discourage money washing. I don't know what they do with a large sum on money to a first time user, but I'd bet the presence of the Fed's have something to do with it.