2. misc-audio
  3. 160869-112781

Purchase breaks well within 30 days

Hi,

I purchased a $3750 dac used from a member and within a few weeks one of the two channels stopped working inexplicably.

The dac is under warranty but because the authorized repair shop recommends the entire dac board to be replaced it may take 4-6 month to get the part as the manufacturer is way behind because of covid and has limited capacity to manufacture things.  At minimum will be 3 months.

I would think
If repair estimated to be free and within 60 days or so the buyer should just be patient and not ask for refund.

But if a very lengthy repair timeline I am of the mind that a refund is appropriate but wanted input of others.

For sake of discussion lets assume seller had no idea there was problem and buyer did not contribute to problem

Thoughts?
atwatervillagelawyer

Showing 2 responses by mitch2

mitch2
4,154 posts
 
Have bought and sold here for a long time and I too agree with the overwhelming response you are getting from the other members.
As a lawyer, you understand risk and reward....the reward of buying used is the lower (than new) price, the risk is situations like you have experienced, in addition to risks associated with shipping damage, payment issues, fraud, etc.  That the manufacturer is honoring a warrantee for other than the original owner is rare....consider yourself lucky. 
mitch2
4,154 posts
 
This doesn't seem to add up compared to the many transactions I have accomplished on this site. The OP's mention of a CC makes me wonder if this was a dealer of some sort (used equipment dealer maybe?) or maybe the OP is talking about PayPal. Also, the OP's discussion of 60 days and then 30 days implies some form of formal trial period, which is rare but not unheard of for used equipment resellers (such as The Music Room). However, that the OP doesn't seem to know if there was a trial period, how long that period was, or the exact terms, supports what has been assumed here, that the "member" the OP purchased from is a private seller.   If the OP is in fact a lawyer, he/she should have a better understanding of the need to review the terms of a deal.  In the future, the OP should probably purchase their gear new to receive the protections offered by working with a dealer.
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