I certainly feel for you Audiofreak. If I spent $2500 on anything and it wasn't perfect, I know I would be PO'd! Regardless if it was purchased from a well established global giant or a small boutique ID company. If a company demands suggested list for a product, then the consumer has a right to expect a perfectly manufactured product free from any defects or flaws. As it was advertised.
This is the biggest reason why I am not a fanboi of any ID product - too many here today and gone tomorrow stories. Not to mention that many just cannot afford to deliver the superior customer service and return privileges (free return shipping included if not 100% satisfied) in todays marketplace. I would rather pay more upfront for an established product with a strong dealer support network to take care of me before and most important, after the sale.
I would push for a full exchange, especially after the grill debacle. Even with the grills on to hide them, I would always know about the discoloration of the drivers and the fact that I paid top dollar for something not perfect. But that's me. Good luck you brother and I hope it all gets sorted out to your complete satisfaction.
This is the biggest reason why I am not a fanboi of any ID product - too many here today and gone tomorrow stories. Not to mention that many just cannot afford to deliver the superior customer service and return privileges (free return shipping included if not 100% satisfied) in todays marketplace. I would rather pay more upfront for an established product with a strong dealer support network to take care of me before and most important, after the sale.
I would push for a full exchange, especially after the grill debacle. Even with the grills on to hide them, I would always know about the discoloration of the drivers and the fact that I paid top dollar for something not perfect. But that's me. Good luck you brother and I hope it all gets sorted out to your complete satisfaction.