"A bit of noise is completley normal" ??

Swampwalker

Obviously you don't live in New York. Lucky you, and if I need anything repaired, I hope I can write and get some advice.

As Nsgarch noticed, I was only joking. But in the words of Sigmund Freud, there is no such thing as a joke.

I wouldn't have had that stream of consciousness if I hadn't been ripped off so many times by companies and service people whose only real concern was how much they could charge for as little work and value as possible.

I, too, would love to know the name of the manufacturer and the rep, as well as every other manufacturer and rep who is lazy and/or arrogant with their customers.

Cheeers,

cwlondon

Swampwalker you missed the fact that Cwlondon made up the services, costs, and scenario mentioned in his post. He was having his fun.

I finally heard from the head of the company and he says the switch was checked out and is operating fine. Once I receive my new speakers I'll be able to hear for myself.

By the way Cwlondon, the upgrade and service was all inexpensive. I wanted to share my experience in order to hear the perspectives of other audiophiles. It's possible that the noise with the switch may have been issues I was not aware of like those mentioned by Atmasphere rather than anything else. I would never believe a cheap switch would be on this int. I'm not going to mention the name of this company since I don't want to bash a good company with good products. I also may have to work with the owner again. Sometimes one knucklehead can hurt the image of a company. I will deal directly with the company owner from here on out and bypass this rep with his flip attitude.

Oooops, my bad.

Foster, if your piece of equipment is of reasonably high caliber, as you now imply, then even without being technically sophisticated, you really could have answered your own question, bypassed the rep, and taken the issue right to the top, as you did,

In fact, had you revealed the item's identity right at the start, most of us I bet would have advised you to do just that -- without any bashing -- since this story is clearly about inferior reps; not about inferior products?
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Nsgarch, I actually did answer my own question when I said "it's not normal to me," and then sought the perspective of other philes here. I initially emailed the owner and his staff member. This knucklehead on his staff responded first. It took the owner a few days to respond. I'm satisfied with the owner's response to me other than his not commenting about his staff member's lack of service.