2. amps-preamps
  3. 1245438340

"A bit of noise is completley normal" ??

I have a high end integrated amplifier. The input (source)selector switch on my unit created some audible static when I switched sources. While I had the integrated at the manuf. for an upgrade, I asked them to check out the source selector switch. After I got my integrated back from the manuf. one of their reps replied:

A bit of noise when you switch from one input to another is completely normal. After all you are switching contacts. The switch is fine.

That does not ring true to me. Do you consider "a bit of noise" in a switch from switching contacts to be normal? It's not normal to me. For me it meant dust is in the switch. Not satisified with that response.
foster_9
swampwalker's avatar
swampwalker
5,138 posts
 
Oooops, my bad.
nsgarch's avatar
nsgarch
2,524 posts
 
Foster, if your piece of equipment is of reasonably high caliber, as you now imply, then even without being technically sophisticated, you really could have answered your own question, bypassed the rep, and taken the issue right to the top, as you did,

In fact, had you revealed the item's identity right at the start, most of us I bet would have advised you to do just that -- without any bashing -- since this story is clearly about inferior reps; not about inferior products?
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foster_9 OP
1,638 posts
 
Nsgarch, I actually did answer my own question when I said "it's not normal to me," and then sought the perspective of other philes here. I initially emailed the owner and his staff member. This knucklehead on his staff responded first. It took the owner a few days to respond. I'm satisfied with the owner's response to me other than his not commenting about his staff member's lack of service.
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