Raven Audio service - what's not to like?

I want to take the time to let our community know that while service may not be a deal breaker, it certainly is if you are looking for an audio partner. My hats off to the team at Raven Audio. While there are certainly a number of hi-fi centers that will offer both their experience as to what sounds best as well as their service centers, I would like to shout out a kudos to the team at Raven Audio, from James Connell to Dave Thomas. The team has not only the passion and belief that they want to help everyone to have an amazing audiophile experience, they also stand 100% behind the quality of their products. I made but dumb a simple mistake of putting one of the pins in the wrong position. I was horrified as the tube glowed beyond what it normally does. James assured me that they could fix it as he felt one of the resistors might have been compromised. He paid for shipping to send to his expert repairman in upper state NY to fix the problem. I was so impressed, I asked him if he could upgrade the capacitors in my Raven Nighthawk to equal the Blackhawk. Although this is not there normal process, he said he would take care of it. Oh...and by the way this entire process from speaking to James to sending it to the service center and getting it back took less than 2 weeks!!! Now that's service. Thank you James and the Raven team !!!