Roon software bug with Innuous Zenith 3?

Thanks very much.

My.Innuous.com takes me to my Zenith but then I get error 404. I'm hoping this will go away --maybe when the spinning wheel on my iPhone stops spinning?

is it normal to see the spinning wheel for several hours (when I open sense on my iphone)?

.some music is stored on the Zenith ssd (CDs I've ripped on the Zenith). Lots of my music is on Roon>Tidal/Qobuz.  

My Zenith is connected: zenith >usb>Phoenix >usb>matrix>I2s>dsd dac.

is the toggle switch for Roon in the Roon app or the Innuous app?  Haven't been able to find it.

Sorry for the questions.  I'm not that technically inclined.

Sorry if you’ve already tried it, but did you restart the Innuos as well as your iPhone? Also it will help if you update the Sense app on your phone to the latest. 

To use Sense … sense app > server > advanced settings > Roon > toggle to Off

@wolverine1 none of what’s happening is normal. You should be able to access Innuos via my.innuos.com, even if Sense app on iPhone does not work. As @arafiq advised, try restarting the Zenith. 

Thanks again. Some progress.  Sense is now working as are Qobuz and Tidal. But sense listed only 5500 of my 14,239 albums...and then it stopped listing albums.  Not sure how to get it to list the rest.  Roon shows all 14,239 albums on my iPhone but says "12,250 of 14,239" when I go to albums on my iPad-which I don't understand.  I did a hard reset on my iPad but it didn't change anything.

The 14,239 albums are among Tidal and Qobuz combined? Sense’s Tidal integration is not full. Meaning the albums you have as favorites in Tidal, will not show under “my music” on Sense. You can access Tidal through Sense though, and stream from it. Just not fully integrated and part of “my library “