Schiit order issue - anyone receiving shipments?


Experiencing order receipt delay approaching 2 months.  Schiit unable to clarify when order will be received.  Only receiving template response without focus on my order. No telephone available as co don’t take calls.

I think company may be having problems.
emergingsoul
I ordered two pieces of gear from them on 12/10/20, a Saga+ and and Aegir amp. They were shipped on 12/11 and I received them a week later on 12/18. When I look at their web site right now, there are a number of items in backorder status, but I find nothing surprising about that given that Christmas has just ended.  

And, they may be waiting for parts from a supplier. All that it takes to delay things is for one part out of dozens to be unavailable. I don't know about you, but I don't want a product until all of the parts are included. 

Agreee, good to have a fully assembled product, but communication is horrible.

I could be waiting an additional month or longer. No info about status.   New orders for preamp say 7-10 day.  Very very misleading.


Recently I sent my Bifrost back for repair. They were very helpful in setting up the RMA, and I got notification when they received the return asking for the purchase details for warranty purposes. I told them I had bought it used so no warranty, and they said they would send me an estimate before performing the work. 10 days later I received an invoice saying the work had been completed, having never received an estimate. I emailed them asking about not receiving the estimate, and they replied immediately with a non-answer about the work that had been done. I emailed them again asking about the lack of estimate. 10 days later I had received no reply at all. At that point I just paid the invoice, and they promptly shipped out my repaired Bifrost.

The good news is the Bifrost now works perfectly and sounds better than ever. The repair was pretty quick and the price reasonable, even if they failed to deliver the promised estimate.

Sure would be nice if they had a phone number where you could talk with someone though.